Dell latitude e6410 major problems?

Hi my Dell laptop has major problems as when I turned it on, it had only a black screen, the only thing I can do is open up a task manager which laggs severely and I tried lots of things but they don’t seem to work

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  1. Hi Mahfuz,

    I would suggest you to run the hardware diagnostics to check for the hardware functionality. You may follow the steps below:

    *Reboot and press F12 to enter the Boot Menu
    *When the boot device list appears, highlight Diagnostics and press Enter
    *The computer begins to run the Pre-boot System Assessment, a series of embedded diagnostics that perform initial testing on your system board, keyboard, hard drive, and display
    *In case any hardware component is bad, you will get a corresponding error

    You may try booting in ‘Safe Mode with Networking’ and check Windows is working or not. Please follow the steps below:

    *Restart or Power on the system.
    *Tap <F8> at dell logo until ‘Advanced Boot Options’ appear.
    *Choose ‘Safe Mode with Networking’ and hit ‘Enter’.

    You may try restoring the system to a previous date when it was working fine. If you are using Windows 7, you may refer to the link below: http://dell.to/10AJXGY.

    *Note: System Restore will not cause any loss of data. However, any applications installed after the date to which the system is being restored to would be uninstalled.

    If the issue persists, you may try to restore the system back to factory settings. Please refer to the link: http://dell.to/19JPNLM.

    * Note: This step leads to complete data loss including pictures, music files, videos, documents and applications. Please disconnect any external peripherals as well.

    Hope this helps.

    Thanks & Regards,
    Amogh G

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