Contacting Dell ?????????

I have searched the net for over an hour looking for an email address to contact dell as my laptop is only a year old, and its playing up big time. Can anyone get me an address, if you could.. that would be fabulous! thankyou all so much.. nik x

Comments

  1. Happy Gramps says:

    If your laptop is still under warranty, then it’s OK to contact them; otherwise it’s better to take it somewhere else – they charge a lot just to diagnose the problem over the phone. According to their website, you may have a different contact number / email than in the US – go to http://www.dell.com and look at the bottom of the page for the UK contact info

  2. mrresearchman says:

    check this link

  3. Sure… here is all the contact info for Dell:

    Go to the Dell Support home page:
    http://support.dell.com/support

    From this page you can click on the "Warranty Status" button to check whether or not your laptop is still under warranty. That way you’ll know if you have free access to support or if they are going to expect you to cough up some big money to work with a support rep.

    Scroll down to the bottom of the Support page. Along the left hand side, you should see a column entry called "Contact Us." Click where you see "Contact Technical Support."

    That should take you to this page:
    http://support.dell.com/support/topics/global.aspx/support/dellcare/contact_technical_support?c=us&cs=19&l=en&s=dhs&~ck=anavml

    You should now see all of the Dell support options. The middle option on the bottom row is "Email Technical Support." Click on that link to start the process. You will have to enter your service tag number, but that will help their support staff focus on your specific hardware.

    Since your laptop is only a year old and may still be under warranty, you may also want to try some of the other support options for quicker response. I’ve found the "Chat Online with Technical Support" option to be extremely helpful… it opens a seperate Window and places you in a queue for a support technician. You can then chat live with a support tech to describe your issue and, hopefully, find a resolution. I’ve generally found that the Online Support Techs are very knowledgeable and should be able to isolate and repair your issue. They could have you up and running in an hour, as opposed to the slower back and forth with an e-mail.

    Of course, if you are still under warranty you also have to option of calling support directly by telephone.

    So you have all kinds of options you can use if you want to get your PC fixed! Give the Online chat support a try… if it doesn’t work, you can always fall back to the e-mail!

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